Digital Training Manager (FT001)
Job Description
Our Client is a fintech company has been recognised twice by the Financial Times as one Africa’s fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , they’ve served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa.
It was founded in 2010 with an idea of combining the power of digital micropayments with GSM connectivity to make life-enhancing assets more accessible. Since then, we have built one of the world’s most advanced connected financing platforms, deploying $1 billion in products and credit to the financially excluded.
It was founded in 2010 with an idea of combining the power of digital micropayments with GSM connectivity to make life-enhancing assets more accessible. Since then, we have built one of the world’s most advanced connected financing platforms, deploying $1 billion in products and credit to the financially excluded.
As a Digital Training Manager you’ll spearhead our Client’s ambitious digital training initiative, a cornerstone of their sales strategy. With cutting-edge infrastructure at your fingertips, you’ll design and implement innovative learning solutions that empower tens of thousands of salespeople across five markets. You’ll be accountable for driving measurable improvements in the effectiveness of our Client’s training platform and will work with an international team of training professionals to ensure we are delivering the right solutions for each of the Client’s five operating markets.
You will
- Be the primary person accountable for optimising M-KOPA’s digital academy platform
- Design and oversee the delivery of onboarding and continuous training to more than 20,000 sales agents and staff across M-KOPA’s five markets
- Manage the training curriculum and learner journey to maximise learning and commercial outcomes
You have
- Evidence of success in a similar role
- Successful collaborations with cross-functional team members
- Strong LMS platform experience (Learn Inc. would be ideal)
- Good Analytical and Problem solving skills
- Success in one of our African markets (Kenya, Ghana, Nigeria, Uganda, South Africa)
- Expectations of travel
- Mentoring experience
- Fluency in English both oral and written (B2-C1)
They offer
- It’s an opportunity to work in a company where progress and humility are valued as highly as technical excellence.
- Our Client empowers their employees to own their careers through diverse development programs, coaching partnerships, and on-the-job training. They support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Hiring process:
- Recruiter call 30 mins – an introduction to the process and M-KOPA
- Hiring Team call 45 mins – High level introductions
- Presentation done at home
- Task Deep Dive 90 mins – This is where most of the magic happens.
- Pre-Final 45 mins – meeting some peers and stakeholders
- Final Interview – 30 mins
*Note: By submitting your application, you accept that iWIA will conduct pre-employment screening such as reference and screening checks.
